Terms and Conditions

Version 2026-10-20-qa

Academic demonstration

RentWise AI is a boarding-house discovery and management capstone platform. Its payment and reservation functions use PayPal Sandbox for testing. No real money is collected or transferred through these simulated payments.

A booking, reservation confirmation, or rental-terms page within this demonstration does not create a binding rental contract, establish a tenancy, or guarantee a room. Any actual rental arrangement must be agreed separately with the owner, with appropriate verification and documentation outside this simulation.

Account eligibility

Account holders must be at least 18 years old and provide accurate registration information. An adult guardian may use the transaction-arrangement option for a ward where authorized. Do not create an account in a minor's name or submit another person's documents without their authority.

Listings and verification

Owners are responsible for the accuracy of prices, availability, amenities, rules, and listing information. Administrator review and owner-confirmed map pins do not guarantee physical safety, ownership, licensing, or the truth of every statement. Check the premises and the owner's authority before entering any real arrangement.

Responsible use

Archiving hides a listing but preserves its records, and is blocked while any reservation or payment is active. Permanent deletion is limited to unused listings with no booking, payment, conversation, review or report history. Listings with historical records must be retained; an inactive listing may be archived instead.

Do not impersonate others, submit forged documents, harass users, disclose someone else's private information, or publish fraudulent listings or reviews. Keep your credentials private. Administrators may investigate reported conduct and apply the platform's available moderation controls.

The local chat filter blocks listed inappropriate terms before sending. It does not detect all abuse or determine the context of every phrase. If a message is rejected, remove the flagged language or raise a concern through the support channel.

Recommendations and reviews

Match scores rank listings using search criteria and available recommendation signals. They are not probabilities of satisfaction or safety assessments. Review summaries can contain errors; read the original comments and verify important details directly.

Support and simulated payment issues

Contact contact@rentwise.cc with the listing or reservation reference and a description of the problem. Never send passwords or payment credentials. The project team can investigate platform records and simulated transaction results. A Sandbox payment cannot produce a real-money refund. The platform does not decide real-world legal disputes or replace the relevant authorities.

Simulated stays and reviews

Pay in Cash is also a simulation. It creates a pending record without contacting PayPal. The owner records receipt and the renter confirms the record before payment is marked paid and a slot is allocated, subject to availability. Pending cash bookings do not hold a slot. Either party may cancel a pending cash booking before confirmation; confirmed stays cannot be cancelled through this pending-payment control. No actual cash should be collected through this workflow.

To post or edit a review, a renter must have a paid, confirmed booking or a completed booking for that listing with a successful payment. Pending, cancelled, and failed bookings do not qualify. A confirmed booking does not independently establish that anyone lived at the property. Existing reviews and their author deletion controls are retained.

Simulated-payment dispute workflow

1. Report the reservation reference, listing, issue and relevant evidence to contact@rentwise.cc. Do not send passwords, ID copies, or payment credentials by ordinary email.
2. The project administrator reviews the reservation, Sandbox payment status, accepted terms and available audit records. Relevant parties may be asked for an explanation.
3. Evidence is reviewed privately. A report alone does not establish wrongdoing or automatically cancel a stay, remove a listing, or change a payment record.
4. For a platform error, the administrator records the findings and arranges an appropriate test correction or retest. A Sandbox status change is not a real-money refund.
5. The parties receive the review outcome through the support channel and may request another review with additional evidence. There is no automated dispute portal or guaranteed resolution deadline.
6. Actual rental or real-payment disputes outside the simulation must be addressed with the relevant parties, provider, or authorities. The project team cannot enforce a real lease, guarantee reimbursement, or adjudicate legal disputes.

Privacy and changes

The Privacy Notice describes how registration, verification, and platform activity are processed. New registrations record the policy versions accepted. Existing users are not assumed to have accepted newly introduced terms. Material changes should be communicated and any new required acceptance obtained before the affected processing.